Policies

Appointments

When making appointments, please be aware:

  • Appointments must be made in advance.
  • Credit card details are required to hold a booking of 30 minutes or more.

Cancellations

  • 24 hours notice of cancellation is required for individual service bookings. We reserve the right to charge a 50% cancellation fee for cancellations within this time period. No shows will be charged 100%.
  • 48 hours notice of cancellation is required for group bookings and spa packages. We reserve the right to charge a 50% cancellation fee for cancellations within this time period. No shows will be charged 100%.

Treatments

We want you to enjoy your time here with us and invite you to make full use of our facilities. Please be advised that we do not accept any responsibility for valuables and ask that you secure then in the lockers provided.

In order to make the experience as relaxing and enjoyable as possible, we ask that you please observe the following guidelines:

  • Turn off cell phones and pagers.
  • Arrive 10-15 minutes prior to your appointments time to relax and complete any paperwork that is necessary.
  • Children are not permitted in the spa unless receiving treatments.
  • Treatments will end at the scheduled time, regardless of your arrival time.
  • Full nudity is not acceptable at any time.